Returns & Exchange Policy

At Vardhman Knitworld, we want you to have a smooth shopping experience. If there is any issue with your order, we're here to help.

When can you request a Return or Exchange?

You can request a return or exchange only if:

You received a damaged or defective product.
You received the wrong product.
Your order has missing items or accessories.

Please Note:
Colors may look slightly different on different mobile phones, laptops, or screens. Such minor color differences are normal and are not considered a defect.

What You Need to Do (Customer)

Step 1: Contact Us

Contact our support team within 2 to 7 days of receiving your order.

WhatsApp/Call: +91 81466-25292
Email: hky@vardhman.com

Step 2: Share Proof

Please send us:

Clear photos of the product.
An unboxing video showing the parcel being opened from the beginning.

Without an unboxing video, we may not be able to approve your request.

Step 3: Send the Product Back (For Exchanges)

If your exchange request is approved, you will need to send the product back to our warehouse.

The product must be:

Unused
In its original condition
Packed properly

Shipping Charges

For exchange requests, the customer is responsible for:

Reverse shipping (sending the product back to us)
Forward shipping (sending the replacement product to you)

What We Will Do (Vardhman Knitworld)

Once we receive your request:

We will review the photos and unboxing video.
If the request is approved, we will ask you to send the product back.
After we receive and inspect the returned product, we will dispatch the replacement item.

We will keep you informed throughout the process.

Important Points

Requests must be raised within 2–7 days of delivery.
An unboxing video is required for all damage, wrong item, or missing item claims.
Products must be unused and in their original condition.
Replacement products will be shipped only after the returned product reaches our warehouse and passes inspection.
Minor color differences caused by screen settings or lighting are not considered product defects.